Amanda D.
Patient Care Coordinator
MedicalCUSTOMER SUPPORT · VIRTUAL ASSISTANTS · OPERATIONSHire your
Hire your
dream team.
Great people. Less busywork. More room to grow.
NexBee helps U.S. businesses manage customer support, virtual assistance and back-office work with dedicated remote teams. We hire, train and manage the people who work in your systems and follow your processes.
✓ Dedicated to your business✓ Managed from day one
YOUR PEOPLE. YOUR POSSIBILITIES.
Michael S.
Insurance Verification Specialist
InsuranceNeha K.
Claims Processor
InsuranceDedicated peopleAligned with your business
Managed for youTraining. Oversight. Support.
Meet the NexBee team ↗Dedicated full-time teams
Professionally managed operations
Flexible 24/7 coverage
500,000+
Customer interactions managed
120,000+
Inbound & outbound calls managed
100,000+
Support tickets resolved
OUR SERVICESYour next stage.
Your next stage.
Our everyday support.
Bring customer support and business operations together with a team built around your needs. We hire, train, and manage the people who help your business move forward.
Find the right support ↗09 services. One partner.
Explore the ways we can support your business.
1 / 9
01
Inbound & outbound support
Answer inquiries, follow up with leads, and book appointments with a team trained on your business.
02
E-commerce support
Support shoppers through orders, returns, and post-purchase questions across phone, email, and chat.
03
SaaS technical support
Help users get started, troubleshoot issues, and connect complex tickets with the right technical team.
04
Virtual assistants & back office
Keep calendars, records, customer follow-ups, and daily administrative tasks moving.
05
Dispatch services
Coordinate schedules, drivers, technicians, and customer updates through your approved workflows.
06
Medical billing
Support billing administration, documentation, and follow-ups within your agreed access and service scope.
07
Telemarketing & lead generation
Build a consistent outreach process for approved prospecting, lead qualification, and appointment setting.
08
Omni-channel support
Bring phone, email, chat, and social conversations together for a more consistent customer experience.
09
Web, design & marketing
Support your online presence with website development, design, and coordinated digital marketing.
COST BREAKDOWNHow NexBee reduces
How NexBee reduces
operational expenses.
More room in your budget. Less work on your plate.
Compare U.S. in-house customer support wages with NexBee, starting at $10/hour.
Same hours. Clear comparison.
160 hours per person / month · USD
| What you pay | In-houseU.S. wage benchmark | NexBeeStarting service rate |
|---|---|---|
| Hourly ratePer person | In-house$15.27 | NexBee$10.00 |
| Hours per monthPer person | In-house160 hours | NexBee160 hours |
| Monthly costFor your selected team | In-house$2,443.20Wages only | NexBee$1,600.00Starting service fee |
Shorter bar. Lower cost. The same number of hours.
People, without the hiring workloadNexBee recruits and trains your support team.
Operations, with ongoing oversightGet help managing daily workflows and customer conversations.
Coverage, built around your needsAgree on roles, schedules, tools, and service scope before you start.
Where these numbers come from
Wage source: U.S. Bureau of Labor Statistics, customer service representatives, May 2025. The low-end benchmark is $15.27/hour (the 10th-percentile threshold); the typical benchmark is the median of $21.53/hour. The low-end figure is not a legal minimum or a guaranteed hiring rate. Some workers earn less. Actual wages vary by location, role, and experience.
Calculation: hourly rate × 160 hours × team size. Monthly savings = in-house wages − NexBee service fees. Percentage savings = monthly savings ÷ in-house wages × 100. The 12-month estimate uses 1,920 hours per person (160 × 12), not a 2,080-hour working year.
Scope: This is a wage-to-service-fee estimate, not a full employer-cost comparison. Employer taxes, benefits, recruiting, office space, equipment, and software are not priced into the in-house total. NexBee starts at $10/hour; your final rate, minimum hours, tools, setup costs, and any additional charges depend on the agreed scope. The example does not represent 24/7 staffing or guarantee savings. Figures checked September 21, 2026.
ILLUSTRATIVE WORKFLOW
YOUR STORE, SUPPORTED
Orders overview
OrderActivityStatus
#10542Order confirmedPaid
#10541Shipping updateShipped
#10540Return requestIn review
Receive→Coordinate→Follow up
SUPPORT THAT KEEPS YOUR STORE MOVINGE-commerce support.
E-commerce support.
Keep your business moving.
NexBee manages customer conversations and daily store operations—from order updates to returns—so you can grow with reliable support across email, chat, and phone.
- Order updates, returns & exchanges
- Abandoned cart follow-ups & review responses
- Chargeback assistance & back-office operations
ILLUSTRATIVE WORKFLOW
SUPPORT WORKSPACE
Support tickets
TicketIssueStatus
#2048Account accessResolved
#2047API connectionTier 2
#2046Product setupIn progress
Triage→Investigate→Resolve
TECHNICAL HELP. A BETTER USER EXPERIENCE.SaaS technical support.
SaaS technical support.
Keep your users moving.
Help users get started and resolve issues faster with Tier 1–3 technical support. NexBee works within your tools, documentation, and escalation process to keep customers and engineering connected.
- Onboarding, account access & billing questions
- Troubleshooting, ticket triage & engineering handoffs
- Knowledge base updates & customer follow-ups
YOUR INDUSTRY. OUR EXPERTISE.
People who speak your business.
Industry-ready support, tailored to the way you work.
BUILT AROUND YOUR BUSINESSMore than a hire.
More than a hire.
A whole operation
on your side.
From one dedicated professional to a fully managed team, NexBee brings the people, training, and day-to-day oversight together.
Meet your operations partner ↗We hire the right people.
Vetted professionals with experience in your industry.
We train for your business.
Your tools. Your workflows. Your brand voice.
We manage the everyday.
Structured oversight, reporting, and quality assurance.
You focus on growth.
Scale your team as your business evolves.
IN OUR CLIENTS’ WORDSTrusted by companies
Trusted by companies
who demand reliability.
4.8/5
From 6 client testimonials on
the NexBee website ↗
Explore all 6 client reviews
★★★★★
Partnering with these guys has been a major operational upgrade for us. They brought consistency, responsiveness, and a level of professionalism that immediately improved the experience our clients receive every day.
Melissa Grant
CEO
★★★★☆
These guys helped us create a much more professional customer experience. Emails are answered faster, support feels more organized, and customers actually mention the quality of service in their reviews now.
Sarah Mitchell
Founder
★★★★★
What impressed me most was how quickly they adapted to our workflow. It never felt like working with an outside company — their team operated like an extension of our business from day one.
Ethan Walker
Managing Director
★★★★★
Our e-commerce store was struggling with delayed responses and customer complaints during peak sales periods. Their team stepped in and completely stabilized our support operations. We saw stronger customer retention and a clear improvement in online feedback.
Olivia Chen
Co-Founder
★★★★★
Their e-commerce support team genuinely understands customer experience. From handling order issues to responding to customer concerns, everything feels smooth, professional, and personal. We've seen a noticeable increase in repeat customers.
David Ramirez
Owner
★★★★★
Their e-commerce support team genuinely understands customer experience. From handling order issues to responding to customer concerns, everything feels smooth, professional, and personal. We've seen a noticeable increase in repeat customers.
Rachel Kim
Owner
START SMALL. THINK BIG.
Your next chapter has a team.
Choose the level of support that fits today. Scale when you’re ready.
Essential
A strong start for small businesses.
1–4 team members
Get a tailored quote- Dedicated full-time employees
- Industry-trained professionals
- Basic quality monitoring
- Payroll & HR managed
MOST POPULAR
Growth
More capacity for your next chapter.
5–15 team members
Get a tailored quote- Everything in Essential
- Dedicated team lead
- 24/7 support coverage
- Advanced QA & SLA reporting
Advanced
Deeper expertise. Greater oversight.
15–50 team members
Get a tailored quote- Dedicated operations manager
- Tier 1, 2 & 3 support
- Custom performance dashboards
- Custom workflow design
Enterprise
Operations built around your scale.
50+ team members
Get a tailored quote- Customized support levels
- Multi-department support
- Executive reporting
- Business continuity infrastructure
Pricing is tailored to your needs, team structure, and service scope. Actual savings vary.
FROM HELLO TO LET’S GO
A clear path to launch.
One coordinated onboarding journey. A team aligned with your goals from day one.
1
Let’s talk
We learn your goals, workflows, and support needs.
2
Your tailored plan
We map your team, services, and pricing.
3
Make it official
We finalize the details and prepare your setup.
4
Train & integrate
Your team learns your systems and standards.
5
Launch & optimize
Go live with ongoing management and QA.
Illustrative onboarding roadmap. Timing is confirmed around your requirements.
A LITTLE MORE CLARITYGood questions.
Good questions.
Straight answers.
Still have something on your mind?
How quickly can we get started?+
We start with your requirements, then build a plan for recruitment, training, and integration. Your launch timing depends on team size and service scope; our typical roadmap runs from consultation to launch over 21 days.
Do you provide dedicated teams?+
Yes. Your dedicated team works exclusively on your business, learning your tools, workflows, and brand voice.
How do you ensure quality and performance?+
Structured workflows, continuous monitoring, quality assurance, and performance reporting help keep your operations consistent.
Do you offer 24/7 customer support?+
Yes. Flexible coverage, including 24/7 operations, is available based on your needs and selected package.
Do I need a long-term contract?+
NexBee offers flexible support without long-term contracts. Your consultation will cover the service scope and terms for your business.
THE NEXBEE JOURNALFresh thinking.
Fresh thinking.
Better business.
Practical ideas for stronger support, smoother operations, and your next stage of growth.
Explore the blog ↗
SaaS & TechnologySaaS Support Tiers: Build a Clear Escalation Process
Define Tier 1, Tier 2 and engineering ownership, build a useful escalation checklist, and measure outsourced SaaS support without losing product context.
Read the guide ↗
Healthcare & InsuranceRemote Healthcare and Insurance Support: A Handoff Checklist
Plan administrative support for healthcare and insurance teams with clear task ownership, access controls, escalation rules and a practical pilot checklist.
Read the guide ↗
E-commerceE-commerce Customer Support Outsourcing: A Practical Guide
Decide what to outsource, set refund and escalation rules, compare costs, and measure the quality of an e-commerce support team.
Read the guide ↗YOUR NEXT BIG MOVE STARTS HEREYou bring the ambition.
You bring the ambition.
We’ll bring the team.
Whether you need one dedicated assistant or an entire support operation, let’s find the right fit for your business.
- A conversation about your goals
- A team structure that fits your workload
- A tailored scope and transparent quote